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1st shift Customer Account Specialist
Glendale Heights, IL 60139
someone with prior Customer Service skills background/experience
Good excel stills (above basic testing)
Clear and efficient writing ability
Customer service background
SAP a plus
Reliable (with previous employer/assignment)
Desire to work Perm position
Providing account management support for all customers which may include, but is not limited to:
Managing issues (via phone, fax, email or face-to -face).
Facilitating customer master data in SAP through working relationship with customers.
Generating, editing, analyzing and sending reports as required.
Handling lead time inquires.
Coordinating order change requests.
Following through to resolution on all communication by phone and email.
Initiating and completing part number set-ups.
Facilitating order review meetings with internal groups for new part number set ups and or projects.
Researching and processing of credits and debits.
Coordinating all forecast activity to include...Review, analysis, communication, approval and entry / change.
Entering and managing customer purchase orders received via email, EDI, fax or customer portal website.
Reviewing and correcting data received via EDI to include report data, reporting trends to IT.
Expediting with Operations, Purchasing, Shipping, Receiving and other departments as needed.
Coordinating with internal and external customers to ensure prevention of line down situations.
Provide customer with sub options to meet their expedite needs.
Performing other duties as assigned.
Strong Interpersonal Skills: Must be able to interact with a wide range of personalities across all levels, multiple departments and customer types.
Professionalism: Exhibits appropriate behaviors and appearance in all business situations.
Customer-Focus: Is able to champion customer issues within the organization with sense of urgency.
Communication: Speaks and writes with a grammatically-correct clear, concise and friendly, professional tone; good listening skills are a must.
Quality: Demonstrates accuracy and thoroughness, and completes work in timely manner.
Problem-Solving Skills: Is able to think quickly and creatively to address issues and obstacles with good business sense. This includes communicating and getting approvals as needed.
Initiative: Looks for ways to improve processes and procedures and contribute to team performance.